Technical Support

Real help for your servers, network and desktops.

Pay per incident or put a help-desk plan in place so support is there before you need it.

What we support

Experienced help across your whole environment

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Mail flow, mailboxes, migrations and spam or malware issues.

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Routers, firewalls, VPNs and connectivity problems.

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Windows and Linux servers, desktops and laptops, from setup to troubleshooting.

Ways to get support

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Need help now? Open a one-time incident and we will work the problem with you.

$150 per incident

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Ongoing coverage for your staff, with priority response and predictable cost. Contact us to design a plan for your organization.

Existing customers can open tickets and download software at help.idp.net. After hours and on weekends, email support@idp.net.

Call 703-591-7118 weekdays 9–6 Eastern, or send us a note.

Contact IDP